Pet Services

Pet Services

Dog Visitation * Tourist Visit & Sit* Dog Walking Puppy Break * Cat Visitation * Kitten Break * Petite Pet * Friendship Tags * Medical Care Check-In * Pet Taxi * Poop n Scoop * Last Minute Service * Add-Ins *

All services and programs begin with a consultation visit. This visit is usually held no later then one week prior to the actual start date of services.

The purpose of this visit is to fill out required documents, for the clients to meet the service provider and for the service provider to meet the pets and their owners. This is when the client is able to show the service provider where all of the needed supplies are, to show what security issues that need to be taken care of, where the pet food is located as well as leashes, and litter box. The client can then show the service provider the other tasks they may want completed or taken care of when gone.

It is at this visit that the client will make payment (only if a first time client, or client returning from a defaulted payment), provide the service provider with keys, alarm codes, and completed documentation.

Important Holiday Info

Please note that holiday time slots fill up quickly and that there is limited availability. If you are going to be needing our services during any holiday it is best to reserve the time ASAP.

Please be advised that there is a surcharge in addition to the regular visit fee for services on any of the following holidays: New Year's Day, Good Friday, Easter Sunday, Victoria Day, Canada Day, August Civic Holiday, Labour Day, Thanksgiving, Christmas Day and Boxing Day.

Dog Visitation

Visitations will take place from 7a.m to 10p.m.

Basic Visitation (30 minutes)

Short walk/letting out - play time - cleaning pet dishes and area - fresh food and water - cleaning up small accidents - remove trash - collect mail/papers - open/close window treatments - completing daily report card - any other service agreed upon by the client and provider.

If a longer visit is required, this can be arranged as well.

Tourist Visit & Sit

This is a service specifically designed for the visitors to the Niagara Region. Like a lot of pet owners you bring your pet with you on visits, day trips, weekend trips. You didn't plan anything specific but when you get to where you are going the plans change and you need to find someone that can watch your loved pet while you go shopping, to a show, or out to dinner. We have dedicated sitters that can come to you at a drop off and pick up point, walk, play, feed, and give fresh water to your pet while you are gone for that short period of time. Prices for this service vary depending on location, and hours required. Identification from the pet owner will be required for this service.

Dog Walking

We have group and private walking programs. This is a great program for dog owners that are no longer able to walk their dogs due to health problems, or owners that just do not have the time available in their busy lives to take the pet out for any length of time.

Proof of vaccination and parasite control from the clients are required before the dogs can join in the group walks. The walks are 30 minutes in length and are done in the clients' own neighborhood or nearby park.

To join in the group walks the dog must not be aggressive toward other dogs. No more than 4 dogs will be walked at once. The dog will have the opportunity to socialize while getting the daily exercise that is needed. So gather the neighbors together for a great cost savings.

If the client's pet prefers the one on one time, the private walk is what he/she can receive. These walks are well suited for dogs with health problems that prevent them from walking as fast as other dogs, that just want company and fresh air or are aggressive toward other dogs.

Puppy Breaks

Within a 30 minute visit we reinforce training - bathroom break - basic grooming such as trimming nails - brushing - ear cleaning - brushing teeth - cleaning up any puppy messes and a short walk so your puppy can get used to walking on a leash and completing a daily diary.

Having the puppy cooped up all day, alone, maybe in a cage or pen, without human interaction or without being able to eliminate outside just makes it difficult for everyone concerned making for a longer training process.

The service provider can also water indoor plants - collect mail/newspaper - take out garbage - turn on/off lights, stereos, televisions - open/close window treatments and any other service agreed upon by the client and service provider.

This service is Charged as a Dog Visitation.

Cat Visitation

Similar to Dog Visitation.

For indoor and outdoor cats we require the pets to remain indoors during our visits and/or put on a leash to be escorted outside. This is to ensure the safety of the pet as well as follow the City By-Law stating that all pets must be leashed when taken outdoors. This also ensures the pet is back indoors when the visitation is completed, safe and sound.

Kitten Breaks

A 30 minute visit to reinforce litter box training - tend to basic grooming such as brushing and nail clipping - play time - clean up of kitten messes and getting used to walking on leashes and completing a daily diary.

As with any young pet it requires human interaction and guidance as to not prolong the training process.

While at your home the sitter can also water plants - collect mail/newspapers - take out garbage - turn on/off lights, stereos, televisions - open/close window treatments or any other service agreed upon by the client and service provider.

This service is charged as a Cat Visitation.

Petite Pet Program

Pets such as Guinea Pigs, rabbits, rats, hamsters, ferrets, fish and exotics all fall under this category.

As with all pets they too need care and human interaction.

The program consists of a 30 minute visit - cleaning of the home environment - play time - giving fresh food and water - any other duty required for the pet.

Friendship Tagging

A pet owner has their pet tattooed and/or micro chipped which displays the information on how to contact the owner but only when the pet is taken to the Humane Society, which means the pet may be put in a stressful situation if put in with the other pets or a cage. Not to mention the fees the owner will have to endure when they go to pick up the pet, such as the handling fee, and any fees for the pet not having valid tags.

We hope to eliminate this process for the client.

This program is an added precaution and valued alternative. Tags are purchased for a minimal fee and worn by the pets. The tags are stamped with our company initials, I.D. number, and our telephone number. If a pet is lost or has run away and is picked up by a neighbor, they will be able to call the number on the tag, a service provider can identify the pet, retrieve the pet, return him/her to their home, make sure the pet is fed and calm and leave the pet safe in their familiar environment.

If the pet is taken to the Humane Society our service is not able to pick up the precious pet due to Liability Clauses within the Humane Society.

In the event that a client requires our services for the program, a Pet Taxi fee will apply. A daily dairy and invoice will be left at the home.

Medical Care Check-Ins

For the pet that has just been through an operation, is ill or requires shots or medication on a regular basis. A service provider can check on and care for the pet while the owner is out.

This program saves the owner from having to miss work, or worry about getting home in time to administer medication, or if the owner must leave the home for any amount of time. Medical check-ins are given top priority as to give our clients the piece of mind knowing that if something keeps them from getting home at a set time they can contact NRPHS and they will be given a visitation at the time required.

Pet Taxi

Providing transportation for the owner and pet or just the pet.

We will pick up the pet from his/her home, drive the pet to appointments, stay with the pet during the appointment and return the pet back to his/her home.

The owner must supply a proper carrier for their pet when needed.

This service has a flat rate for the first hour. Additional time can be added in 15 minute intervals.

Poop & Scoop

This service is geared toward the dog owners of the Niagara Peninsula. A service provider will go to the clients home and remove all of the feces that the client's dog(s) has left behind. The client must supply the waste receptacle.

A consultation appointment over the telephone is acceptable for this program. The client must give information as to the number of dogs, a first choice date and a secondary date for clean-ups and particulars such as contact information, address, methods of payment, yard access etc.

This service has a flat rate for the first hour. Additional time can be added in 15 minute intervals.

Emergency/Last Minute Services

This service is for those clients who have to leave their home and pet for any amount of time on short notice or will be away from the home longer then their pet can "hold it".

The service provider will do their best to fit the client into the schedule. The service provider will go to the clients home and provide the services of either basic or advanced pet programs and/or home services.

The client will need to leave written instructions and a signed agreement at the home (received from a confirmation email from NRPHS), access to the home, and a cheque for fees agreed upon.

Add-Ins

For the clients with more than 3 pets, living over a 25km return trip distance from the service provider's location and clients that require some extra time and statutory holiday coverage.

Please note that excessive clean-up applies to pets that have made more than the average pet mess. This applies to the pets that have gone through the garbage and spread it through the home or have made multiple elimination messes through out the home that requires more time to clean than the 30 minute visitation.

Please note that Niagara Regional Pet & Home Services will continually be expanding their services and programs to suit clients needs and to provide more complete all-in-one services.

If you require a service that you do not see listed here please feel free to contact customer service by phone or email and let us know what your requirements are.

Telephone: 289-969-PETS(7387)

Electronic Mail:

General Information: generalinfo@nrphs.com

Sales: sales@nrphs.com

Customer Service: customersupport@nrphs.com

Webmaster: webmaster@nrphs.com