Pet Services

Pet Services

Dog Visitation * Visit & Sit * Dog Walking * Puppy Break * Cat Visitation * Kitten Break * Petite Pet * Friendship Tags * Medical Care Check-In * Pet Taxi * Cage/Aquarium Clean * Basic Groom * Poop n Scoop * Last Minute Service * Key & Code * Add-Ins *

All services and programs begin with a consultation visit. This visit is usually held no later then one week prior to the actual start date of services.

The purpose of this visit is to fill out required documents, for the clients to meet the service provider and for the service provider to meet the pet's and their owners. This is when the client is able to show the service provider where all of the needed supplies are, to show what security issues that need to be taken care of, where the pet food is located as well as leashes, and litter box. The client can then show the service provider the other tasks they may want completed or taken care of when gone.

It is at this visit that the client will make payment (only if a first time client, or client returning from a defaulted payment), provide the service provider with keys, alarm codes, and completed documentation.

Dog Visitation

Visitations will take place from 6a.m to 10p.m. This service comes in two options; basic and advanced.

Services of basic visitation (30 minutes)

One visit per day - short walk/letting out - play time - cleaning pet dishes and area - fresh food and water - cleaning up small accidents - remove trash - collect mail/papers - open/close window treatments - alternating stereos/televisions/lights - complete daily report card - any other service agreed upon by the client and provider.

Services of advanced visitation (30 to 45 minutes)

The services of the basic visitation plus the following: one or two extra visits per day - administering medications - brushing - cleaning ears - water indoor plants - move vehicles around in the driveway - complete a security check list - providing assistance during illness and after hospitalization - any other service agreed upon by the client and provider.

Visit & Sit

This is a service specifically designed for the visitors to the Niagara Region. Like a lot of pet owners you bring your pet with you on visits, day trips, weekend trips. You didn't plan anything specific but when you get to where you are going the plans change and you need to find someone that can watch your loved pet while you go shopping, to a show, or out to dinner. We have dedicated sitters that can come to you at a drop off and pick up point, walk, play, feed, and give fresh water to your pet while you are gone for that short period of time. Prices for this service vary depending on location, and hours required. Identification from the pet owner will be required for this service.

Dog Walking

We have group and private walking programs. This is a great program for dog owners that are no longer able to walk their dogs due to health problems, or owners that just do not have the time available in their busy lives to take the pet out for any length of time.

Proof of vaccination and parasite control from the clients are required before the dogs can join in the walks. The walks are 30 minutes in length and are done in the clients' own neighborhood.

To join in the group walks the dog must not be aggressive toward other dogs. No more than 4 dogs will be walked at once. The dog will have the opportunity to socialize while getting the daily exercise that is needed. So gather the neighbors together for a great cost savings.

If the clients pet prefers the one to one time the private walks is what he/she can receive. These walks are well suited for the dogs with health problems that prevent them from walking as fast as other dogs, that just want company and fresh air or are aggressive toward other dogs.

This program allows the precious pets to have a healthy exercise routine as well as giving them the chance to get out and stretch their legs and giving them the opportunity to eliminate instead of having to hold it all day until the owner comes home.

Puppy Breaks

Within a 30 minute visit we reinforce training - bathroom break - basic grooming such as trimming nails - brushing - ear cleaning - brushing teeth - cleaning up any puppy messes and a short walk so your puppy can get used to walking on a leash and completing a daily diary.

Having the puppy cooped up all day, alone, maybe in a cage or pen, without human interaction or without being able to eliminate outside just makes it difficult for everyone concerned making for a longer training process.

The service provider can also water indoor plants - collect mail/newspaper - take out garbage - turn on/off lights, stereos, televisions - open/close window treatments and any other service agreed upon by the client and service provider.

Cat Visitation

Cat visitation is based on a 30 minute visit.

For indoor and outdoor cats we require the pets to remain indoors during our visits and/or put on a leash to be escorted outside. This is to ensure the safety of the pet as well as follow the City By-Law stating that all pets must be leashed when taken outdoors. This also ensures the pet is back indoors when the visitation is completed for the day, safe and sound.

Cat visitation consists of - walk on leash - cleaning litter box - giving fresh food and water - cleaning pet dishes - brushing and clipping nails - playtime and completing a daily diary.

While at your home, the sitter can - water plants - collect mail/newspapers - take out garbage - turn on/off lights, stereos, televisions - open/close window treatments or any other service agreed upon by the client and service provider.

Kitten Breaks

A 30 minute visit to reinforce litter box training - tend to basic grooming such as brushing and nail clipping - play time - clean up of kitten messes and getting used to walking on leashes and completing a daily diary.

As with any young pet it requires human interaction and guidance as to not prolong the training process.

As with the other programs we can also water plants - collect mail/newspapers - take out garbage - turn on/off lights, stereos, televisions - open/close window treatments or any other service agreed upon by the client and service provider.

Petite Pet Program

Pets such as Guinea Pigs, rabbits, birds, rats, hamsters, ferrets, fish and exotics all fall under this category.

As with all pets they too need care and human interaction.

The program consists of a 30 minute visit - cleaning of the home environment - play time - giving fresh food and water - any other duty required for the pet.

Also available if time allows is the watering of indoor plants - removal of garbage - collect mail/papers - turn on/off lights, stereos, televisions - open/close blinds and the filling out of the daily diary and any other service agreed upon by the client and service provider.

Friendship Tagging

A pet owner has their pet tattooed and/or micro chipped which displays the information on how to contact the owner but only when the pet is taken to the Humane Society, which means the pet may be put in a stressful situation if put in with the other pets or a cage. Not to mention the fees the owner will have to endure when they go to pick up the pet, such as the handling fee, and any fees for the pet not having valid tags.

We hope to eliminate this process for the client.

This program is an added precaution and valued alternative. Tags are purchased for a minimal fee and worn by the pets. The tags are stamped with our company initials, I.D. number, and our telephone number. If a pet is lost or has run away and is picked up by a neighbor, they will be able to call the number on the tag, a service provider can identify the pet, retrieve the pet, return him/her to their home, make sure the pet is fed and calm and leave the pet safe in their familiar environment.

If the pet is taken to the Humane Society our service is not able to pick up the precious pet due to Liability Clauses within the Humane Society.

In the event that a client requires our services for the program, a Pet Taxi fee will apply. A daily dairy and invoice will be left at the home.

Medical Care Check-Ins

For the pet that has just been through an operation and needs to be checked on or the pet is ill and needs to be watched over while the owner is out.

This program saves the owner from having to miss work or if the owner must leave the home for any amount of time.

This program consists of a 30 to 45 minute visit - feeding - giving fresh water - cleaning food dishes - checking wound - cleaning wound - changing bandages - giving the pet a bathroom break - brush and/or pet - clean any messes the pet may have made.

Pet Taxi

Providing transportation for the owner and pet or just the pet.

We will pick up the pet from his/her home, drive the pet to appointments, stay with the pet during appointment and return the pet back to his/her home.

This service has a flat rate for the first hour. Additional time can be added in 15 minute intervals. Please see our Pricing Guide for fees.

Cage/Aquarium Clean

For clients not requiring the visitation services.

This program includes the following: remove the pet to a safe location - empty environment of equipment/decor - wash all equipment - wash inside and outside of environment - put down fresh ground cover - give fresh food and water - put all equipment/decor back in place - return pet to its environment.

This program is based on a 30 minute visit.

Basic Grooming

This service is for the client that has a pet that needs frequent brushings, bathing, ear cleaning, nail trims, de-matting and more.

This is a 45 minute visit to the clients home.

Pets with long hair, curly hair, or thick double coats get matted easily and the owner may not be able to find the time to brush their little one everyday or every other day due to the owners health or finances that prevent the owner from getting the help of a groomer.

The service provider has the tools, experience and can make the time for the clients pet. The only thing a client needs to do is come home and see their beautiful, happy and tidy pet.

If the pet requires more than 45 minutes of grooming the client can choose to book further sessions or additional time. Please see the Pricing Guide for appropriate fees.

Poop & Scoop Program

This program is geared toward the dog owners of the Niagara Region. When the client signs up for this program a service provider will go to the clients home and remove all of the fecis that the clients dog has left behind.

This program is available as a pay per use or monthly sign on and the client has the option of reserving space for one month or for multiple months.

The service provider will come to the clients home once or twice a week to clean the yard or area where the clients pet eliminates his/her waste. This is priced as a per visit cost.

A consultation appointment over the telephone is acceptable for this program. The client must give information as to the number of dogs, a first choice date and a secondary date for clean-ups and particulars such as contact information, address, methods of payment, yard access etc.

Last Minute Services

This service is for those clients that have to leave the home and/or pet for any amount of time on short notice or will be away from the home longer then your pet can "hold it".

This service applies to those clients that are needing to book the day of service required to 72 hours(3 days) before the services are required.

The service provider will do their best to fit the client into the schedule. The service provider will go to the clients home and provide the services of either basic or advanced pet programs and/or home services.

The client will need to leave written instructions and a signed agreement at the home (received from a confirmation email from nrphs), access to the home, and a cheque for fees agreed upon.

Key & Code Program

For our clients with or without pets, a client has signed on to one of our pet or home programs requiring access into the home, for those who travel due to work or for those who have health concerns that may keep them away from their pets.

The client agrees to provide two sets of house keys so we can have immediate, hassle free access to their home and/or pets. Two sets of keys are required.

Please note that if the client is not able to provide the keys to the home at the consultation visit and the service provider must make another trip to the home to pick up the keys there will be a fee for the extra trip. We can not wait until the day of service for these keys as that will only leave room for a possible misunderstanding or lock out.

We are committed to being careful when our clients are away and have entrusted us to take care of their pet and home. Keys are encoded to protect against being linked to a particular home and when not in use, remain in a safely locked away area at all times. Any person that is able to use a clients lock out key must show proof of identification and have their name on the list of approved persons entry list of the client.

Add-Ins

For the clients with more than one pet, living over a 25km return trip distance from the service providers location and clients that require some extra time and statutory holiday coverage.

Please note that excessive clean-up applies to pets that have made more than the average pet mess. This applies to the pets that have gone through the garbage and spread it through the home or have made multiple elimination messes through out the home that requires more time to clean than the 30 minute visitation.

Please see the pricing guide for fees and additional services.

Please note that Niagara Regional Pet & Home Services will continually be expanding their services and programs to suit clients needs and to provide more complete all-in-one services.

If you require a service that you do not see listed here please feel free to contact customer service by phone or email and let us know what your requirements are.

Telephone: 289-969-0280

Electronic Mail:

General Information: generalinfo@nrphs.com

Sales: sales@nrphs.com

Customer Service: customersupport@nrphs.com

Webmaster: webmaster@nrphs.com