Niagara Regional Pet and Home Services

Statements & Policies

This section of the site contains all of the companies Policies, Statements, Code of Conduct, and Assurance. Please take the time to look over the information to get a better understanding of what Niagara Regional Pet & Home Services stands for and believes in.

If you have any questions please do not hesitate to email us or call and customer service will be more than happy to help you in any way possible.

Client Cancellation & Refund Policy

In order to remain professional and successful in our business we must have a policy in place for cancellations and refunds.

Full payment is expected at the time of consultation for first time clients, or seven days before service is to begin. If it is not received five days prior to service start date we cannot guarantee your reservation.

Full payment is expected within seven days of completion of service for return clients, if it is not received on or before the due date a late charge of 1.5% interest penalty compounded monthly will be charged to the client.

The next service session will need to be paid in full along with the outstanding bill with penalty, seven days before it is scheduled to begin. If we do not receive either payment five days prior to the service start date we cannot guarantee the service reservation.

Payment amount is 100% refundable when services are cancelled 10 working days before scheduled services start.  80% of the service amount will be refunded if cancelled 2 to 9 working days before services are to begin. Any cancellations between 0 to 47 hours before services are to begin will not receive a refund for the services.

Reservations should be made so that you are guaranteed a space for the dates you are looking to be covered and your service provider can schedule and provide the best service possible for all considered. 

Professional Code of Conduct

All Niagara Regional Pet & Home Services Staff are to take precautions for clients absence from home is not known because of any actions by our team members.

All Staff are experienced in the procedures of our Emergency Plan and will implement the plan if needed.

Staff will at all times, on or off duty, respect our clients, property, possessions and pet's and will not act in a manner that threatens the security and safety of the above.

At all times the client information, keys and codes are in a locked and secured area while in our clientele.

At no time will any client identifying information such as photos, personal information or pet information be used without a signed permission contract by the client and Niagara Regional Pet & Home Services.

Staff will at all times, on or off duty, show courtesy, understanding and professionalism with clients, pet's and other staff members.

Staff will treat every pet as if it were their own with kindness, tenderness, and respect while on or off duty.

Staff will provide a high standard of service that goes above and beyond the call of duty. They will always display dependability, honesty, respect and integrity to our clients, pet's, property and home.

Staff will at all times fulfill our company commitments to our clients.

Emergency Plan

MEDICAL EMERGENCY:  In the event of this occurring the service provider will follow as instructed in the Veterinarian Agreement.  If the preferred Veterinarian is unavailable the service provider will seek the care of another emergency Veterinarian.  The service provider will follow the procedures outlined in the Veterinary Agreement signed and agreed upon by the pet owner specifying the amount the owner is willing/able to spend on medical care for the pet's.  If the cost of care is over and above the stated amount on the Veterinarian Agreement  every effort will be made by the service provider to contact the owner and/or the emergency contact person the pet owner specified in the Service Agreement.  The pet owner or the designated emergency contact will have to make the decision as to what they wish the Veterinarian to do. The service provider cannot make this decision, cannot pay the additional fees or take the responsibility of any decision regarding the health and well being of the pet without the direction given to them by the owner or emergency contact stated in the agreement.  In the event that the service provider is not able to reach the pet owner or the stated emergency contact the service provider will have no choice but to pay any additional fees on behalf of the Owner of the pet. Additional fees and services are assumed agreed upon by the client and the client is fully responsible for any amount covered by the service provider or Veterinarian.

WEATHER EMERGENCY:  In the event of a weather emergency such as flooding, winter storm, tornado, hail, earthquake, thunder storm resulting in a power outage) or any other severe weather condition, the service provider can not put themselves in harms way or in an unsafe or dangerous position. The service provider must wait until it is safe to venture outdoors to do the scheduled visitation, and check on their assigned duties and/or pets. We will not be held responsible for any damages or injuries related to such actions.

SERVICE PROVIDER EMERGENCY:  In the event of a service provider not being able to make their assigned visit due to illness, personal emergency, or vehicle troubles, that provider is to contact the office as soon as possible or have someone contact the office on their behalf and another service provider will be assigned to the job. The change in provider will be noted to the client in the daily diary and the replacement service provider will continue where the visitations were left off until completion of the job. This process may delay a scheduled visitation by no more than one hour.

INSURANCE EMERGENCY:  In the event that a home or property has been damaged due to weather, break-in, fire or flooding due to household plumbing or any other damage to the home or property, the service provider will take steps that are outlined in the Service Agreement as to contacting the home owner, emergency contact, the homeowner insurance company or the necessary repair company to rectify the situation.  If the cost of repair or replacement is over the specified amount the client set every effort will be made to contact the owner, or emergency contact to get further information on how the client would like to proceed. If the provider is unable to contact either party the service provider will rectify the problem accordingly and the client agrees to pay any outstanding bills to either the service provider and/or Niagara Regional Pet & Home Services.

Mission Statement

Privacy Policy

Liability Statement

Policy & Procedures

Quality Assurance

 Niagara Regional Pet & Home Services and Staff will provide the best quality care our clients, pet's, property.  We strive to give our clients the most complete services and/or programs available.

Niagara Regional Pet & Home Services and its Staff are Bonded and Insured.

We provide a rebated Consultation before starting any assignment to ensure the client, the pet's and assigned service provider are a good fit.

We provide literature on our website and in printed format describing our services and programs.  We provide assurance that all procedures and precautions are met. Our staff are responsible in reporting animal abuse, we observe the safety of animals under our care at all times. We require that all of our staff to have written daily reports of the care duties of the clients pet's, home and property.

Staff must abide by a strict Professional Code of Conduct, Policy & Procedures, and Emergency Plan at all times.

Staff continually update skills through courses, seminars, workshops, training sessions where ever possible.

Staff are committed to follow a clients outlined routine as closely as possible that has been specified at the time of consultation.